Terms of Service

1. Who these terms are with

PewPin is operated by Roberto Aguilera, trading as PewPin ("PewPin", "we", "us"), based in California, United States.

These terms are an agreement between PewPin and the church or organization using it ("you", "your church"). By creating a church in PewPin, or by signing in to one, you accept these terms. If you are accepting on behalf of a church, you confirm you are authorized to do so.

How we handle personal information is described separately in our Privacy Policy, which forms part of these terms.

2. What PewPin does

PewPin lets volunteers mark seats during a service on their phones, and combines those marks into live attendance counts across devices. It records seats, services, layouts, a breakdown by adult, child and visitor, and optionally a visitor's first name.

It is a counting tool. It is not church management software, it does not handle giving, membership records, rosters or communication, and it is not a system of record for anything other than approximate attendance.

3. Accounts and roles

• Whoever creates a church becomes its owner. Owners control settings, issue and change the join code, and add or remove members.
• People join with a 6-character code from an owner, and get the usher role. Owners may change a member's role or remove them.
• You are responsible for who you admit to your church, for what they do with the access you give them, and for keeping the join code within your team.
• You are responsible for the security of your own sign-in credentials.
• Keep at least two owners. PewPin cannot restore access to a church whose only owner has lost access to their account. There is no account-recovery process beyond the standard password reset on your sign-in email.

4. Your responsibilities as a church

Your church decides what is recorded about the people who attend it. That makes your church responsible for:

• telling your visitors and members what you record and why — a link inside an app they never open is not sufficient notice;
• having a lawful basis for recording a visitor's name, and asking before recording it;
• instructing volunteers never to enter phone numbers, addresses, dates of birth, health, prayer or safeguarding information into the visitor name field;
• responding to requests from your own visitors about information you have recorded.

Write to privacy@pewpin.app and we will send you a notice template you can adapt.

5. Acceptable use

You agree not to:

• use PewPin to record information about identified children, or any sensitive personal information;
• attempt to access another church's data, or probe, scan or test the security of the service;
• use automated means to create accounts, or share a join code publicly;
• resell, sublicense or white-label the service without our written agreement;
• use PewPin unlawfully, or in a way that damages it or other churches using it.

We may suspend or remove a church that breaches this section. Where it is reasonable to do so, we will contact you first.

6. Your data

• Your church's data belongs to your church. We claim no ownership of your attendance records, layouts or visitor names.
• You can export it at any time from Settings → Data Management → Backup, which downloads everything as a file. We recommend doing this regularly.
• We do not use your data for our own purposes, including to train or improve anything beyond operating the service.
• An owner can delete data from within the app at any time. To have a church's data removed entirely, write to us.

Keep your own backups anyway. We take a daily backup of the whole database, kept for 30 days, but it exists so we can restore the service after a failure on our side — not to undo a deletion made inside your church. Do not treat PewPin as the only copy of anything you would be sorry to lose.

7. Availability, changes and cost

PewPin is offered on an as-is, as-available basis. A church can use it free of charge, or an owner can subscribe the church to the paid plan below.

The paid plan

• What each plan includes. Free: counting seats, and counting people who aren't in a seat, for any number of ushers and viewers; reports for services from the last 4 weeks; and a full Backup of your church's data at any time. Paid: everything in free, plus reports for every past service, trends across services, CSV export and printing, visitor names, and parking heads-up.
• Price. $19 a month, or $190 a year, in US dollars, plus any tax that applies. You pay in advance, by card, through our payment provider, Stripe.
• It renews automatically. A monthly plan renews every month and a yearly plan every year, charged to the same card at the same price, until you cancel. The price only changes with the notice described below.
• Renewal reminder. Before a yearly plan renews, we email the owner who subscribed between 15 and 45 days ahead, with the amount and how to cancel.
• Cancel any time, online — from Settings › Your plan in the app, or by emailing privacy@pewpin.app. Cancelling stops the next renewal, and the plan continues until the end of the period you have already paid for.
• Refunds. Payments are not refunded, including for part of a month or year — with one exception: if you ask within 30 days of paying for a yearly plan, we refund that payment in full and the plan ends. This does not affect any refund the law entitles you to.
• Price changes. If the price changes, we will email the owner who subscribed 30 days before the new price first applies, with how to cancel, so you can cancel first.
• If a paid plan ends, nothing is deleted. Reports for services older than 4 weeks are hidden until you subscribe again, no new visitor names can be recorded (names already recorded are still deleted on the schedule in the Privacy Policy), and parking heads-up switches off.
• Other changes to the paid plan. Before any other material change to the paid plan takes effect, we will email the owner who subscribed, with how to cancel.

Availability and changes

• There is no uptime guarantee and no service level agreement, on the free or the paid plan. The service runs on third-party infrastructure, and a problem there can interrupt or suspend the service, including during a service on a Sunday.
• We may change, suspend or discontinue any part of PewPin. If we discontinue the service entirely, we will give at least 30 days' notice to church owners by email so you can export your data, and refund any part of a paid period that falls after the service ends.
• We may change what free use includes. If we do, we will give at least 30 days' notice, and no church will be charged without agreeing to pay first.
• We may update these terms. Significant changes will be notified to church owners and the date at the top will change. Continuing to use PewPin after that means you accept the updated terms.

8. Disclaimer

To the fullest extent permitted by law, PewPin is provided without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the service will be uninterrupted, timely, secure or error-free, that counts will be accurate, or that data will not be lost. Counts depend on volunteers marking seats correctly and on devices being connected.

9. Limitation of liability

To the fullest extent permitted by law, PewPin will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, revenue, goodwill or anticipated savings, arising out of or relating to your use of the service.

Our total liability for all claims relating to the service, in aggregate, will not exceed the greater of the amount you paid us in the twelve months before the claim arose, or fifty US dollars ($50).

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

Some jurisdictions do not allow certain exclusions or limitations, so parts of sections 8 and 9 may not apply to you.

10. Your indemnity to us

You will defend, indemnify and hold us harmless against any third-party claim, demand, loss, liability, damage or reasonable cost, including legal fees, arising from:

• your breach of section 4 (your responsibilities as a church) or section 5 (acceptable use);
• information recorded in PewPin by anyone you have admitted to your church, including anything entered into the visitor name field contrary to these terms;
• your failure to tell your visitors and members what you record and why, or to have a lawful basis for recording it;
• any use of PewPin's attendance figures as though they were a check-in, safeguarding, roll-call or evacuation record.

We will tell you promptly about any claim we want covered, let you control the defense of it with counsel of your choosing, and give you reasonable assistance at your expense. You may not settle a claim in a way that admits fault on our part, or that places an obligation on us, without our agreement.

11. Ending it

• You may stop using PewPin at any time. An owner can delete the church's data from within the app, or ask us to remove it.
• We may end your access if you breach these terms, or if we discontinue the service on the notice described in section 7.
• Export anything you want to keep before you go. After a church's account is closed we remove its data on the timescales in the Privacy Policy.
• Sections 6, 8, 9, 10 and 12 survive the end of this agreement.

12. General

• These terms, together with the Privacy Policy, are the whole agreement between us about PewPin.
• If any part is found unenforceable, the rest continues to apply.
• Not enforcing something once does not waive our right to enforce it later.
• You may not transfer these terms to anyone else without our agreement. We may transfer them if PewPin is acquired or reorganized, on notice to you.
• Nothing here creates a partnership, employment or agency relationship.
• These terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. The state and federal courts located in California will have exclusive jurisdiction, except where the law of your own state or country gives you rights that cannot be overridden.

13. Contact

Questions about these terms: privacy@pewpin.app