For ushers, pastors and church offices · about a 6-minute read
The short answer
Count at the same moment every week. About 15–20 minutes after the service starts works for most churches: latecomers are in, and nobody has left yet.
Count the same way every week, ideally with the same person or team.
Count everyone who is there for that service: the main room, children's ministry, the nursery, and volunteers working outside the room.
Write it down straight away, with the date, the service and anything unusual (a holiday, a storm, a guest speaker).
Judge by averages over several weeks, not by one Sunday.
Decide what "attendance" means
Agree on this once and write it down, so this year's numbers mean the same as last year's.
Who
Usually
Adults and children in the main room
Counted
Children's church and the nursery
Counted, as their own number
Worship team, sound and video, ushers, greeters, parking team
Counted. They're at the service.
People watching online
Kept separate. Don't add them to the in-person number.
A second service or a midweek gathering
Its own record
If you add two services together, call the result total attendance, not people. Someone who comes to both is counted twice.
Four ways to count, compared
1. A head count from the back
One usher with a hand clicker counts from the back row forward. It's quick and free. In a big room it's easy to lose your place, and you get one number with no detail.
2. Section by section
The room is split between ushers. Each counts their own section and gives the number to one person, who adds them up. This is more accurate in a large room, as long as everyone knows exactly where their section ends.
3. Seat by seat, on a seating chart
Ushers mark where people sit on a chart of the room, on paper or in an app. It shows more than a number: adults and children, visitors, and which sections fill first. It takes a little longer, so it works best with an usher per section.
4. Check-in, or a card in the bulletin
These collect names, not counts, and they miss everyone who doesn't fill one in. They're useful for following up with visitors, but not as your attendance number. Checking children in and out for their safety is a different job: use a system built for that.
A Sunday counting routine
Before the service: the counting usher knows which service it is, has a clicker or the chart, and knows where the sections begin and end.
At the set time: count from the back, row by row, in the same order every week.
Children's ministry and the nursery send their numbers to the counter.
Add the volunteers who aren't in the room.
Record it within the hour: date, service, adults, children, first-time visitors, and a note on anything unusual.
Once a month, a second person counts too. If the two numbers are far apart, agree how you'll count from now on.
Compare like with like: Sunday morning with other Sunday mornings. Don't compare an ordinary week with Easter or Christmas Eve.
Use an average over several weeks (four, or a quarter) to see the real trend under the week-to-week noise.
Watch how full the room is. Divide the people seated by the seats you can actually use (leave out roped-off or broken ones). A common rule of thumb is that a room starts to feel full at around 80%, and newcomers then struggle to find a seat.
Counting the chairs set out instead of the people in them.
Mixing online viewers into the in-person number.
Keeping the numbers in one person's notebook. When they're away, the record stops.
How PewPin does this
PewPin is a seat-by-seat attendance app for churches. It shows a chart of your room, and ushers tap each seat as people sit: adult, child or visitor. Several ushers can count different sections at the same time on their own phones. The nursery and children's church go in as counts not in a seat. Reports then show the total, adults and children, visitors, and how full the room was.
Counting and the last four weeks of reports are free, with no time limit.